SALES
- UPSELLING & COMMUNICATION SKILLS FOR FRONTLINERS
- BUILDING A SUPER SALES TEAM
- WINNING CUSTOMERS THROUGH NEGOTIATION, SUGGESTIVE SELLING & CLOSING DEALS
CUSTOMER RELATIONSHIP & SERVICES MANAGEMENT
- CUSTOMER RETENTION
- SERVICE SKILLS FOR ROOM DIVISION
- COMPLAINTS & SERVICE RECOVERY
- TURNING COMPLAINTS TO BUSINESS OPPORTUNITIES
- WORLD CLASS CUSTOMER SERVICE—FRONT OFFICE, RESERVATION
- MASTERING TELEMARKETING FOR RESERVATION
TRAIN THE TRAINERS & TEAMBUILDING
- TRAIN FOR PERFORMANCE
- MANAGERIAL LEADERSHIP BOOTCAMP
- MINDSET & ATTITUDINAL CHANGE CAMP
- THE ART & SCIENCE OF INSPIRATIONAL LEADERSHIP
CONVERSATIONAL, WRITING & COMMUNICATION SKILLS
- REPORT WRITING & EFFECTIVE PRESENTATION SKILLS
- HIGHLY EFFECTIVE COMMUNICATION SKILLS
- EFFECTIVE PRESENTATION TECHNIQUES
CONVERSATIONAL, WRITING & COMMUNICATION SKILLS
- HOSPITALITY ENGLISH 1,2,3
- ENGLISH FOR FRONTLINERS
SAFETY & HEALTH
- FIRST AID & CPR FOR HOSPITALITY INDUSTRY
- COMPLETE OCCUPATIONAL SAFETY PROGRAM
- SAFETY COMMITTEE IMPLEMENTATION
- HIRACR—HAZARD IDENTIFICATION, RISK ASSESSMENT & RISK CONTROL
- FIRE FIGHTING PROGRAM
ASSET MANAGEMENT / FACILITIES / MAINTENANCE PROGRAMS
- Maintenance Management
- Predictive & Preventive Maintenance
- Basic Maintenance for Technicians
- Overall Equipment Efficiency (OEE)
- Total Productive Maintenance (TPM)
- Planned Maintenance – TPM Pillar
- Autonomous Maintenance – TPM Pillar
- Root Cause Failure Analysis
- Failure Modes Effects Analysis (FMEA)
- Reliability Centered Maintenance
- Technical Troubleshooting & Decision Making (Maintenance Aspect)
- Mckinsey’s 7s Model for Maintenance Leaders
- Cost Reduction Technique for Maintenance
- Maximum Equipment Efficiency through Proactive Maintenance
- Computerized Maintenance Management System (CMMS)
- Strategic Maintenance Management
- Asset Management Fundamentals
ASSET MANAGEMENT / FACILITIES / MAINTENANCE PROGRAMS
- Lubrication Practice
- Effective Management of Shutdowns and Turnarounds
- Lean Maintenance Planning and Scheduling
- DMAIC for Maintenance Leaders
- Total Productive Maintenance (TPM) – RSA Version
- Plant Troubleshooting – Techniques for Plant Personnel
- Machinery Condition Monitoring – Achieving World Class Asset Management
- Machinery Alignment – What all Maintenance Personnel Should Know
- Corrosion – Designing for Corrosion, A Maintenance Perspective
